• Gaming sales operates in fast paced dynamic industry where no two days are the same. This is a multi-faceted role which acts as a pivotal point between our major supplier, members of the gaming sales team and Inspireds internal departments. The role requires a highly motivated flexible individual that can take the initiative to ensure internal and external customer needs are met. The role holder will assist the Customer Sales Support Manager in a range of general duties to maximise the success of the gaming sales team.

Main Responsibilities

  • Raising of Purchase orders, allocating serial numbers, receipting goods into stock and dealing with any queries or discrepancies relating to the Purchase orders.
  • To liaise with all internal stakeholders to agree requirements and priorities
  • To produce a Purchase order schedule ensuring information is accurate and usable for all.
  • Prioritise stock to customers/internal stakeholders as required.
  • To assist in the resolution of any supplier issues which will affect customer expectations and Inspired commitments.
  • Liaising with Inspired depots re stock deliveries, commissioning requirements and onward movements and despatches.
  • To be in control of the returned machine process and ensure machine values are correctly entered into the system, and stock reutilised in the best way possible.
  • To ensure any machine conversions/refurbishments are managed correctly within the system.
  • To liaise with the parts department to process any parts or kits requests that may be required to facilitate required changes in machine specification.
  • To be responsible for managing the machine inventory held at Inspired depots and assist with stock takes.
  • From time to time provide cover for other gaming sales team members.

General

  • To exercise initiative, security and confidentiality when dealing with all administrative issues.
  • Adhere to Company policies with regard to security and health and safety, reporting any breaches immediately to your line manager.
  • To achieve, and work to exceed set objectives and targets.
  • To deal promptly and efficiently to customer enquiries and complaints.
  • To maintain and make available for audit, records of customer interactions and transactions
  • To report any unresolved, escalating issues, to your line manager, within a timely fashion.
  • To undertake any reasonable duties as requested by line management. This may mean some tasks not normally associated with / defined within your role.

Required Skills and Experience

  • Ability to multi-task, prioritise, and manage time effectively
  • Excellent written and verbal communication skills, as well as customer service skills.
  • Excellent numeracy
  • CRM/Purchase and Sales Order Experience
  • Demonstrable experience in Excel and Word software
  • Knowledge of administrative record keeping practices
  • The ability to build relationships at all levels
  • Diligent
  • Motivated self-starter
  • Exceptional interpersonal skills and a proactive approach toward problem-solving.

Beneficial Experience

  • Experience of Dynamics 365 (D365)
  • Prior experience of Raising Purchase orders, goods receipting and stock control.
  • Experience of Smartsheet

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To apply for this job please visit inspiredcareers.secure.force.com.