Overview

The primary purpose of the Spares Coordinator role is to ensure the day-to-day spare parts aftersales processes are followed to ensure customer satisfaction.

Main Responsibilities

  • Process customer enquiries and produce quotations through working with technical support and internal departments to build own product knowledge with an aim to be self-sufficient.
  • Process customer orders in terms of Sales Order generation, order acknowledgement, pick generation to stores, invoicing / credit notes and invoice / credit note queries.
  • Take phone calls / action emails from our customers, both internal and external, regarding our parts.
  • Raise purchase orders for insufficient stock.
  • Expedite purchase and sales orders.
  • Support with inventory audits to identify discrepancies, damaged parts, or obsolete items that need to be removed from stock.
  • Collaborating with other departments, such as customer service, Field Engineers, Finance and technical support to optimise spare parts management processes and improve efficiency.
  • Ensuring compliance with safety regulations and best practices for handling and storing spare parts.

Skills Required

  • Minimum of 5 GCSE grades C or above, or equivalent experience.
  • Minimum of 2 years’ experience working within a parts role.
  • Computer literate including Microsoft Office (Especially EXCEL)
  • Experience of using ERP/MRP systems.
  • Excellent written and verbal communication skills.
  • Attention to detail.
  • Confident communicator and able to deal with complex customer service activities.
  • Able to work accurately under pressure.
  • Advanced replacement experience.
  • Continuous improvement.

Rewards

At Inspired, we feel it’s vital that our people are rewarded. We regularly compare our salaries against other companies to ensure we’re competitive and aligned with the market. We’ll also review your basic pay every year. So, when you say yes to Inspired, we’ll give you access to our reward package.

We’re constantly reviewing the details of the package to ensure it has everything our people want in a benefits scheme, but the things you can enjoy currently include:

  • Holidays – You are entitled to a minimum of 25 days statutory holiday per year plus bank holidays. If you work part-time this will be pro-rated.
  • Pension – We’re aware of how important it is to save for retirement. And at Inspired, we want to help you along the way, which is why we offer an excellent Defined Contribution pension plan that meets and exceeds auto-enrolment requirements.
  • Life Assurance – From day one, you’ll receive life assurance coverage.
  • Shares – From time-to-time we are able to offer discounted or enhanced Employee Stock Purchase Plans.
  • Enhanced Family Leave – For many of our people, starting a family is an important part of their life journey.  When you choose Inspired, you join a company that knows how important it is that you get the time to welcome your new addition, so we enhance all of our family leave entitlements – Maternity, Shared Parental, Adoption and Paternity.
  • Salary Sacrifice – Join one of our Salary Sacrifice schemes, cycle-to-work or pension contributions, and you could save money on tax and National Insurance.
  • Recognition – At Inspired we want to acknowledge our dedicated employees. The Inspiration Awards is a recognition scheme open to all our employees, rewarding those who have gone the extra mile in embodying our Core Principles at Inspired. There is a quarterly prize awarded by the Executive Management Team as well as runner up prizes. An annual Carrington Award prize is awarded to one of the quarterly prize winners, judged by our President and Chief Operating Officer.
  • Health & Well-being – At Inspired, your well-being is a top priority; we want you to be the best you can be. That is why we’ll offer you a private healthcare savings scheme with BHSF and an Employee Assistance program intended to help you, your partner or your children deal with any personal problems that might adversely impact work performance, health, and well-being. As a caring company, we try hard to accommodate family life and personal commitments and believe that goodwill is essential to a happy and productive member of the team.
  • Social – Each office has a social committee that organizes company-funded events and other activities such as charity days, tuck shops, and inter-team competitions.  It is important to us that you feel part of the Inspired family.
  • Flexible & Hybrid Working – Where we can offer a flexible or hybrid approach to working, we do. Not all our roles can accommodate this, but we understand and value the benefits of work-life balance and autonomy.  If your role can accommodate it, we believe it’s not about where you work, but more about the value that you bring.
  • Birthday Leave – To celebrate your birthday, you’ll be able to take a day off work anytime during the calendar month of your birthday.
  • Annual Leave Buy and Sell – You are entitled to buy and sell up to five days of holiday each year.
  • Employee discounts – You’ll get access to the Benefits Website, which offers a range of discounts including entry to attractions, theme parks, shopping, gifts and holidays discounts, Corporate Perks which offers further discounts: on travel, holidays, electronics, utilities and fashion and discounts on the Warner Leisure Group of hotels.

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To apply for this job please visit inspiredcareers.secure.force.com.