Inspired Gaming UK

Co-ordination of a busy Customer Services Administration team to ensure customer machine orders, invoices and credit notes are processed in a timely manner, and that machine stock levels are maintained. This is predominantly an administrative role.
• Ensure the Health and safety of team members.
• Day to day supervision, support and guidance of the Customer Service Team
• Confirmation that all orders, invoices and credit notes are processed correctly by the team.
• Ensure both internal and external customer calls, emails and general enquiries are responded to in a timely manner.
• To supply information to both internal and external customers such as part numbers, prices, stock availability and anticipated delivery lead time confirmation.
• Liaise with Procurement and Production departments to satisfy machine orders.
• To ensure the team delivers best in class service delivery to both internal and external customers.
• Welcome the prospect of supporting best practice culture, whilst striving for continuous improvement within the Customer Service process.
• Provide cover for team member absence / holidays.
• Preparation of Key Performance Indicators (KPI’s) to clearly display the departmental performance with regards to OTIF, days late vs promise etc….
• Responsible for producing the weekly delivery schedule for production and customers
• Producing Month End Master Figures for Finance
• Updating Machine Sales records
• Maintaining Machine Stock records, updating with returns, scrap machines, transfers to external storage facility.
• To perform other reasonable work as requested by the Customer Services Manager.
• Provide reports on departmental performance to senior management/directors as requested/required.
• Work closely with the manufacturing team and attend the daily GEMBA & Production meetings.
• Ensure high standards of 5S are maintained by the team at all times.
Skills required
Minimum of 5 GCSE grades C or above, or equivalent experience.

• Minimum of 2 years’ experience working within a customer service role.
• Minimum of 2 years team leadership
• / Supervisory experience.
• Customer facing experience.
• Computer literate including Microsoft office (especially EXCEL).
• Experience of using ERP / MRP systems.
• Excellent written and verbal communications skills.
• Negotiation.
• Attention to detail.
• Confident communicator and able to deal with complex customer service activities.
• Able to work accurately under pressure.
• Advanced replacement experience.
• Team leadership / supervisory experience.
• Continuous improvement.

What we can offer you:
• 25 days of Annual Leave Plus Bank Holidays
• Birthday Leave (An extra day off for your birthday)
• Recommend a Friend Scheme – Put forward a friend to work for us to earn a bonus (Subject to T&C’s)
• Recognition Scheme awarded each quarter and annually
• Wellbeing Initiatives
• Employee Assistance Programme
• Enhanced Family Friendly Policies
• Company pensions above statutory level
• Life Assurance

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