They receive most of their work from tickets escalated from the Helpdesk team via the IT Service Desk system but may also be required to provide overflow phone coverage for the Helpdesk.
2nd Line are responsible for the provision of IT kit and resolution of issues as they arise on equipment such as laptops, desktops, mobile phones, and printers. They will also deal with some user account issues and may also assist 3rd line / Architects on other support issues and projects as required.
• User account management
• Hardware / software troubleshooting and resolution
• Imaging, rebuilding laptops and desktops
• Responding to server alerts
• Assist with project work
• Occasional travel to other sites
• Windows 7/10
• MS Office 2013 / 2016 / 365
• Mac OS X
• Antivirus Software
• Backup Technologies
• Active Directory
To apply for this job please visit inspiredcareers.secure.force.com.