2nd Line Technical Support Analysts work within the IT Corporate Services team, to provide IT support and customer service, for over 1500 staff using corporate IT services and systems across Inspired.

They receive most of their work from tickets escalated from the Helpdesk team via the IT Service Desk system but may also be required to provide overflow phone coverage for the Helpdesk.
2nd Line are responsible for the provision of IT kit and resolution of issues as they arise on equipment such as laptops, desktops, mobile phones, and printers. They will also deal with some user account issues and may also assist 3rd line support on other support issues and projects as required.Responsibilities

Main Responsibilities
• Resolving user support issues by telephone / email / teams / in person
• User account management
• Hardware / software troubleshooting and resolution
• Imaging, rebuilding laptops, desktops, mobile phones and tablets
• Responding to server alerts
• Assist with project work
• Occasional travel to other sites

Skills required

• Laptop / Desktop / Mobile phone / Printer Support
• Windows 10/11
• MS Office 2013 / 2016 / 365
• Mac OS X
• Antivirus Software
• Backup Technologies
• Active Directory
• Telephony

Educational requirements

3112

To apply for this job please visit inspiredcareers.secure.force.com.