• Kent

Job Purpose

  • To control the day-to-day operation of a licensed Gaming Venue, including but not restricted to ensuring that: –
  • budgeted targets are achieved
  • Venue and staff are always compliant in line with Gambling Commission guidelines
  • Machines are always serviced and kept in excellent working order
  • Ensure all cash handling policy and procedures are always followed and carried out
  • company operating standards are adhered to
  • cost controls are met
  • Human resources are effectively managed
  • Staff are supervised and managed correctly in all areas
  • Rota management, ensuring the venue is always covered, during operational manning hours
  • Marketing/promotional activities/events are delivered correctly
  • physical and personal security is maintained
  • exception levels are minimised and reported weekly to management
  • excellent customer relations are built and maintained
  • Complete weekly collections and finalise all banking’s in full

Skills

  • Proven experience within a venue/multi-site environment and within the leisure / hospitality /gaming industry
  • Confident and positive attitude
  • Able to deal with people from all walks of life
  • Background in the machine service sector of the gaming industry

OPERATIONAL

  • To ensure day to day control of an adult gaming centre. This includes taking full responsibility for all aspects of the operation, managing and covering staff, security, machine servicing and cash supervision. Keeping the venue complaint and legal

SECURITY/COMPLIANCE

  • To ensure no one under the age of 18 is allowed to enter the adult gaming centre. Applying the company’s, we always interact with everybody policy. Ensuring all compliance POS is up to date and always available. Making sure all Playnation security policy and procedure are followed at all times. Making sure all banking’s and company monies are on site and accounted for.

ADMINISTRATION

  • To ensure that all paperwork is up to date and that weekly and periodic returns are sent in a timely manner

HUMAN RESOURCES

  • To ensure that personal conduct is always of a manner that reflects favorably on the company and that a presentable appearance is maintained.
  • To ensure a good working environment is established in order to obtain the maximum commitment of staff.
  • To help identify and meet job related training needs in conjunction with your line Manager.

 

MARKETING/PROMOTIONS

  • To ensure all marketing and promotions are implemented correctly as directed by the company, making sure they are fair and audited correctly.

COMMUNICATION

  • To attend and input to team meetings as and when required.
  • To attend business review meetings (1:1) with line management on agreed dates and to extend this process to subordinates where applicable.
  • To promote the company in a positive manner with internal and external personnel or at any other opportunity.

CUSTOMER SERVICE

  • To deal with all customer disputes, claims and complaints in an ethical, polite and courteous manner. Making sure all are investigated and resolved as per company guidelines.

HEALTH AND SAFETY

  • To adhere to all company health and safety practices and procedures. In the event of health and safety issues arising, ensure appropriate action is taken through the company health and safety representative or other appropriate agencies

SERVICE

  • To ensure the upkeep, maintenance and servicing of all company assets in or under the company’s control within the motorway service area.

SOCIAL RESPONSIBILITY

  • To adhere to all company Social Responsibility practices and procedures. In the event of any Social Responsibility issues arising, ensure appropriate action is taken through the company representative or other appropriate agencies.

GENERAL

  • To ensure that the Company’s Equal Opportunities Policy is always adhered to and to actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of sex, race, disability, age or religion etc.
  • To carry out any other reasonable duties as required by line management.

To apply for this job please visit inspiredcareers.secure.force.com.