The Spares Sales Administrator role is responsible for providing and maintaining an efficient spare part service for all customers and markets.
The role is office based and works predominantly via phone and E mail.
The role may be assigned a specific customer base, or cover several.
• Taking telephone enquiries from customers, identifying correct parts required and ensuring that these are despatched and received with the minimum possible delay.

• Maintaining accurate stock levels to ensure that all stock is replenished on a regular basis.

• Credits collated and entered on a database before issuing to customers’ accounts.

• Liaising with purchasing department regarding stock levels and delivery of spare part components.

• Ensuring all supporting despatch and shipment documentation (invoices where necessary) is correctly headed and that despatches are supported with appropriate documentation for each market.

• Tracking outstanding customer orders; this is done on a daily basis.

• Liaisons with appropriate departments regarding the co-ordination of export spare parts deliveries.

• To co-ordinate with the Spares Stores Assistant to ensure procedures and effective working practices are maintained.

• Ensuring filing is up to date on a daily basis.

• Any other duties commensurate with the position.

Skills required
• Qualified to GCSE (O level), or equivalent
• Previous experience working in a spares function within a busy organisation.
• Computer literate including Microsoft office.
• Experience of using ERP / MRP systems.
• Excellent written and verbal communications skills.
• Negotiation.
• Attention to detail.
• Pro Active
• Approachable.
• Confident
• Articulate.
• Good communicator.
• Patient.
• Flexible
• Process oriented.
• Team Player
• Comply with HSE policies

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