Inspired Gaming UK

As Senior Engineer

To provide an efficient service to customers regarding repair and maintenance of amusement machines situated in our customer’s premises. Ensuring minimum downtime, machine remain safe to use and compliant with the latest Health and Safety advice any machine updates to ensure compliance within the gambling act and any updates made to the machines to ensure there are no risk to cashbox integrity either through software, hardware, or additional material security to the machine.

Relief RAM

To effectively manage all company assets and employees in our resorts sector.
Responsible for maintaining and growing machine density including through collaboration with Area Manager, Account Manager and Customer that the right machine mix for the specific location(s) is affected
Regular planning applications for new site and active retention of all existing locations.
To grow profitability by improving the income margins to achieve targets and budget.
To provide the highest standard of operation and liaise closely with site management to develop business and maintain longevity of contract.
To ensure the safe, legal and compliant operation of the business location(s)

Senior Engineer

1. Repair of amusement equipment/coin changers in the complex as notified by the public or management team
2. Preventative maintenance of all equipment and investigate technical updates immediately
3. Repair of parts or equipment in the workshop area
4. Ensure maximum security of Company assets e.g. cash, service keys and machines
5. Ensure that all machines, workshop and public areas where machines are sited are kept clean and tidy
6. Monitor machine performance and ensure machines operate to maximum potential

7. Ensure that at all times the response to service calls are within the targets as laid down by the company/customer.

8. Carry out Portable Appliance Tests and Planned Preventative Maintenance (PPM) visits according to Company or customer schedules ensuring that the necessary documentation is completed. Also carry out PC Swaps and Project Updates as and when required.

9. Control and replace the spares issued to you in accordance with laid down procedures.
10. Carry out Installation Pre-wiring as required.

11. Carry out machine installations, changes and removals as required.

12. Attend regular debrief meetings with field management to discuss performance, answer problems and any other points relevant to the operation.

13. Attend training sessions as requested.

14. Maintain regular contact with Remote Services in the manner prescribed by the company and operate equipment provided for this purpose in accordance with laid down standards.

15. Ensure that all administration documentation is completed and submitted in accordance with company procedures.

16. Carry out any technical changes which may result from policy changes by the company.

17. Service and maintenance is provided to the customer on a seven day basis. All engineers will be required to work on rotas to suit our business and customer needs. Changes to the rotas will occur from time to time following consultation with staff.

18. Provide additional cover on service rota as required including covering for any absent staff.

19. Attend service calls at sites in other sectors when required.

20. Promote and maintain a good relationship with customers and promote a correct company image at all times by ensuring standard of dress meets with company requirements.

21. Ensure all company assets are safeguarded in accordance with company procedures.

22. Comply at all times with 4.2 Electrical regulations and ensure documentation is completed.

23. Comply at all times with the Health and Safety at Work Policy.

24. Ensure that all company rules, policies, procedures and notices are clearly understood and adhered to at all times.

25. Undertake any other duty within your competence as requested by management.

26. To take on any other responsibilities or tasks that are within the employee’s skills and abilities whenever reasonably instructed

Relief RAM

1. To recruit and train all employees required for the resort to operate professionally and profitably in line with our vision & values.

2. To discipline any employees under your control, if necessary, after authorisation from Area management and the HR department.

3. Ensure that we operate within the requirements of the Gambling Act 2005.

4. To monitor machine performance and ensure that at all times machines and arcades are operated to maximum potential by full and correct maintenance, repair schedules, meter analysis and income tracking.

5. Control and safeguard all cash floats, machine floats and income in conjunction with your Area Manager and ensure Company procedures are adhered to at all times and document weekly float checks.

6. To promote the correct Company image by ensuring that you and your employees, together with the venue, are presented at all times to the highest possible standard and by liaising with our partners and customers in a professional manner.

7. Maintain effective communication with your Area Manager and Regional Manager by attending regular meetings, presenting verbal and written reports and by making any recommendations which will improve the profits and efficiency of the Company.

8. To ensure Company security procedures are adhered to at all times, by reporting security problems immediately to your Area Manager and co-operating fully with Security department. To ensure that both you and your staff are fully aware of health and safety regulations and ensure that all PAC testing is undertaken and recorded on an annual basis.

9. To cover any duties under control in the event of staff absences or emergencies. To carry out duties at the request of the Area Manager which may entail working outside your area.

10. With the Area Manager, plan and implement machine movements and installation and monitor machine plan weekly. Ensure that machine procedures for return to sales are being implemented.

11. Ensure that sufficient spares are in stock to help to eliminate machine downtime. Ensure toys, redemption stock are always held at the correct level. Complete regular and Company stock checks.

12. Ensure that the latest developments in technical changes are understood and if necessary explain to your staff. Maintain communication on technical and related matters with the Area Manager.

13. To identify potential expansion sites and bring to the attention of the Area Manager.

14. Resorts Amusement Manager to be responsible for banking of all collections and floats.

15. Reports Amusement Manager to be responsible for inputting of data onto site access system and updates.

16. To be competent on all aspects of collections.

17. To open the resort venue, ensuring that maximum income is achieved for the partner and Playnation.

18. To control budgets.

19. To ensure all marketing, merchandise and promotions are clearly displayed and the guidelines are fully always adhered to.

20. To carry out any other duties as directed by the Area Manager.

21. To ensure the Playnation visions and values are lived and breathed throughout the venue.

22. Maintain high levels of communication with your team (team meetings, huddles, reviews, 1 2 1)

23. To take on any other responsibilities or tasks that are within the employee’s skills and abilities whenever reasonably instructed.

Skills required
This competency profile does not include technical/specialist behaviours but includes a list of generic behaviours which are required by an individual at this level. Individuals at this level must provide clear evidence of behaviours demonstrated within the responsibilities/tasks outlined. At this level technical accountability for work done and decisions taken is expected. When reviewing your role you may wish to priorities the behaviours that are considered most important to maximise performance in your job.
Educational requirements
Essential –
• Minimum GCSE/CSE/O Level standard
Desirable –
• Apprenticeship, electrical/mechanical qualification
• Management diploma / Qualification
25 days of Annual Leave + Bank Holidays
Recognition scheme awarded each quarter and annually
Recommend a Friend Scheme – Put forward a friend to work for us to earn a bonus (Subject to T&C’s)
Birthday Leave (An extra day off for your birthday)
Enhanced Family Friendly Policies
Company pensions above statutory level

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