The role will be responsible for the delivery of 3rd line support for Inspired’s global product portfolio. 3rd line is the final tier in the incident resolution model and will be expected to rectify any issues independently or through liaison with other teams such as technical operations and development. To this aim, a familiarity with operating systems, networking and database systems is necessary.

Responsibilities
• Adherence to incident management processes
• Effective and timely management, prioritisation and resolution of incidents escalated to 3rd Line
• Liaison with other functions to deliver effective resolutions to escalated incidents.
• Assisting Problem Management root cause investigation.
• Satisfying internal requests relating to products
• Involvement in the creation and approval of fix routines for other support teams.
• Test/Staging environment support
• Work 7.5 hour shifts between 07:00 – 23:00 including occasional weekend work

To apply for this job please visit inspiredcareers.secure.force.com.